Home Care Scheduler (some Caregiving Experience Preferred), Tewksbury MA (full time or part time)
Full Time • Lowell, MA
Responsive recruiter
Benefits:
Competitive salary
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
About the Role
BrightStar Care is seeking a Home Care Scheduler to support our growing home care operations. This role is ideal for someone with caregiving or home care experience who enjoys coordinating care, supporting caregivers, and being a reliable point of contact for clients and families. You will play a critical role in ensuring seamless care delivery by managing schedules, handling call-outs, supporting client intake, and assisting with in-person orientations.
Key Responsibilities
Caregiver Scheduling & Coverage
Schedule caregivers to meet client care needs efficiently
Manage last-minute call-outs, shift changes, and emergency coverage
Ensure proper staffing levels and continuity of care
Client Intake & Communication
Answer incoming calls from clients, families, and caregivers
Assist with new client intake, gather information, and coordinate start of care
Serve as a point of contact for day-to-day client and caregiver communication
Operations & Orientation Support
Assist with in-person caregiver orientations, including check-ins and paperwork coordination
Support onboarding and scheduling for newly hired caregivers
Maintain accurate documentation in scheduling and client management systems
Care Coordination
Collaborate with the Director of Nursing and management team to support care plans
Help ensure smooth transitions from hospital or rehab to home care services
Step in to assist with caregiving tasks when needed (preferred experience)
Qualifications & Experience
Previous experience in home care scheduling, caregiving, or healthcare coordination preferred
HHA, or some hands-on caregiving experience strongly preferred to cover call outs on need basis
Driver's License, CPR certificate and TB test results are needed
Strong communication and customer service skills
Comfortable handling a fast-paced environment and urgent staffing needs
Organized, detail-oriented, and dependable
Basic computer skills; experience with scheduling software is a plus
Ability to multitask and problem-solve independently
Skills & Attributes
Compassionate, patient, and professional demeanor
Strong phone etiquette and interpersonal skills
Proactive and solution-oriented mindset
Team player willing to support operations as needed
Ability to remain calm under pressure
What We Offer
Flexible work schedule (2-3 days in office)
Paid training
Supportive, team-oriented work environment
Opportunity to grow within a respected home care organization
Meaningful work that makes a difference in seniors’ lives
Compensation: $18.00 - $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Follow your passion. Grow your home care career. We’re proud to provide benefits that reflect the important role you play in supporting the mission of BrightStar Care Lowell/Andover/Tewksbury/North Chelmsford MA and the surrounding area, while also helping you achieve your personal and career aspirations.
Compensation
Attractive salary
Weekly payments via direct deposit or debit card
Opportunities for financial bonuses, including employee and client referrals, longevity rewards, and Employee of the Month recognition
A rewards and recognition system offering chances to earn various incentives.
Opportunity & Growth
Access to training and continuing education (CEUs) to enhance your career development
Potential for career advancement within our organization.
Work-Life Balance
Flexible scheduling options, including PRN roles.
Earned Paid Time Off (PTO)
Opportunities for weekend and evening shifts
Convenient mobile time tracking for easy clock-ins and clock-outs
Culture
Be part of a supportive team led by an RN Director of Nursing.
Work alongside mission-driven individuals dedicated to making a difference and embracing our Core Values: Be Open and Honest, Serve with Passion, Do the Right Thing, Do What You Say, and Make It Great
We are an independently owned and operated, equal opportunity employer, committed to diversity and non-discrimination based on race, ethnicity, gender, veteran status, disability, or any other protected class.
Excited to Join Our Team? We can’t wait to meet you and have you on board! Explore our current openings and apply now. Company Website: https://www.brightstarcare.com/locations/acton-andover-lowell/ Location: Lowell/Andover MA
(if you already have a resume on Indeed)
Or apply here.
Benefits and Perks
Joint Commission standards keep you and your clients safe
Continuing education supports career growth
Rewards and recognition programs
Flexible schedules including weekends & evenings
Variety of assignments to use your skills, in-home or facility-based